Customer GDPR & Compliance Toolkit
Tools and resources to help you meet your data protection obligations when using Concierge AI.
Our Commitment to Compliance
Concierge, as a data processor, is committed to full compliance with GDPR and advocating for best practices in the ethical use of AI. We provide these tools to empower you, our customer, to meet your obligations as a data controller with confidence and clarity.
Understanding Your Role
Under GDPR, data responsibilities are shared. Here’s a simple breakdown of our roles:
You are the Data Controller
As the website owner, you are in charge of the data collected from your visitors. Your key responsibilities are:
- Deciding the "Why": You determine the purpose for collecting data (e.g., to capture leads, provide support).
- Informing Users: You must update your website's Privacy Policy to explain that you use a chatbot and how the data is handled.
- Getting Consent: You need to ensure users agree to the data collection, often through a consent banner.
- Managing User Rights: You are ultimately responsible for handling requests from users who want to see, change, or delete their data.
We are the Data Processor
As the provider of the Concierge AI service, we process the data on your behalf and according to your instructions. Our responsibilities are:
- Following Instructions: We only process the data for the purposes you have defined.
- Keeping Data Secure: We implement robust technical and organizational measures to protect all data.
- Providing Tools: We give you the tools you need to comply, like this GDPR Toolkit and features within our service.
- Ensuring Compliance: We sign a Data Processing Agreement (DPA) with you and ensure our sub-processors are also compliant.
Data Processing Agreement (DPA) Generator
Under GDPR, a DPA is legally required between you (the Data Controller) and us (the Data Processor). Fill in your details below to generate and download a PDF DPA for your records.
Choose the most appropriate legal basis for how you use the data collected by the chatbot. 'Legitimate Interest' is common for responding to inquiries.
✨ AI-Powered Privacy Policy Helper
Use this tool to generate the specific text you need to add to your website's privacy policy to cover the use of Concierge AI.