Calculate Your AI Customer Service ROI

Revolutionise Your Customer Service with AI

In today's competitive landscape, customer experience is the ultimate differentiator. However, traditional contact centres often struggle with high operational costs, inconsistent service quality, and limited scalability. This is where an AI-powered concierge changes the game, transforming your customer service from a cost centre into a powerful engine for growth and satisfaction.

1. Drastically Reduce Operational Costs

The most immediate benefit of AI is a significant reduction in costs. By automating the resolution of common and repetitive queries, you can deflect a substantial volume of contacts that would otherwise require a human agent. As our calculator shows, instantly resolving up to 80% of inbound queries leads to a dramatic decrease in the required number of staff. This isn’t about replacing agents, but empowering them to focus on high-value, complex interactions where their expertise truly matters. The result is a leaner, more efficient operation with a lower annual cost.

2. Enhance Efficiency and Productivity

AI streamlines workflows beyond just answering questions. Two key metrics highlight this:

• Average Handle Time (AHT): For queries that do require human intervention, AI provides agents with real-time information and context, reducing the time it takes to resolve an issue.
• After Call Work (ACW): Manual logging and note-taking are major time sinks. Our AI automatically summarises every conversation and can integrate directly with your CRM, reducing ACW by up to 90%. This frees up valuable agent time, allowing them to handle more interactions and focus on the customer.

3. Boost Customer Satisfaction and Loyalty

Cost savings are only half the story. AI delivers a faster, more consistent, and more accessible customer experience.

• Instant, 24/7 Responses: Customers no longer have to wait in queues. AI provides immediate answers, anytime, day or night.
• Improved First Contact Resolution (FCR): By providing accurate and comprehensive answers on the first try, AI significantly boosts your FCR rate. The link is clear: a 1% increase in FCR often leads to a 1% increase in customer satisfaction.
• Multilingual Support: Instantly break down language barriers. An AI concierge can communicate fluently in over 70 languages, allowing you to serve a global customer base without hiring specialised staff.

Glossary of Terms

Average Handle Time (AHT)

The average duration of a single customer interaction, from the moment an agent begins the conversation until they finish. It includes talk time, hold time, and any related tasks performed during the interaction.

After Call Work (ACW)

The work an agent performs immediately after a customer interaction has ended. This includes updating CRM records, logging notes, and sending follow-up emails. It's a key component of an agent's total handling time.

First Contact Resolution (FCR)

The percentage of customer queries that are successfully resolved during the first interaction, without the need for the customer to follow up. It is a critical indicator of both efficiency and customer satisfaction.

Real-Time Adherence (RTA)

A metric that measures how well agents stick to their assigned schedules (e.g., available for calls, on break, in training). High RTA is crucial for efficient workforce management. AI agents have 100% RTA by default.

Quality Assurance (QA)

The process of monitoring and evaluating agent interactions to ensure they meet service standards and compliance requirements. AI provides full traceability, making the QA process more robust and data-driven.